Refund policy


 

THAG FIRST – RETURN & REFUND POLICY

At Thag First, we stand on quality and mindset. Every order is made specifically for you, so we keep our process clear and fair.

🕒 30-Day Window

You have 30 days after receiving your item to request a return or replacement.


✅ Eligible for Return / Replacement

We will replace or refund your order if:

  • The item arrives damaged
  • There is a printing/manufacturing defect
  • You received the wrong item


❌ Not Eligible for Return

Because all items are made-to-order, we do not accept returns for:

  • Ordering the wrong size
  • Change of mind
  • General wear or use


📩 How to Start a Return

To start a return, contact us at:
dottrex@gmail.com

Include:

  • Your order number
  • A brief description of the issue
  • Photos (if item is damaged or incorrect)


📦 Return Instructions

Return addresses vary depending on the product and fulfillment location.

If your return is approved, we will send:

  • The correct return address
  • Step-by-step instructions

Do not send items back without contacting us first, as they may not be accepted.


🚚 Refunds

Once your return is reviewed and approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days depending on your bank


🔁 Exchanges

We only replace items if they are defective or incorrect.
If you need a different size, we recommend placing a new order.


💬 Questions

If you have any questions, reach out anytime:
dottrex@gmail.com